Privacy Policy

This Privacy Policy describes how ACHX Automation ("we," "us," or "our") collects, uses, and discloses your information when you visit our website (the "Site"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all visitors, users, and others who access or use the Site.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information can be broadly categorized as follows:

1.1. Personal Information

Personal Information refers to data that can be used to identify you directly or indirectly. We may collect personal information that you voluntarily provide to us when you interact with our Site, such as when you:

• Register for an account: When you create an account on our Site, we may collect your name, email address, password, and other contact details.
• Subscribe to our newsletter: If you opt-in to receive our newsletter, we collect your email address.
• Fill out forms: This includes contact forms, inquiry forms, or survey forms where you might provide your name, email, phone number, company name, and details about your needs or interests.
• Make a purchase: When you purchase products or services through our Site, we collect billing and shipping information, including your name, address, payment card details (processed securely by third-party payment processors), and order details.
• Participate in interactive features: This includes engaging in forums, leaving comments, or participating in online polls or surveys.
• Communicate with us: When you send us emails, chat messages, or call us, we may record the content of your communications and our responses.

1.2. Non-Personal Information

Non-personal information is data that cannot be used to identify you personally. We automatically collect certain non-personal information when you access and use the Site. This information helps us understand how users interact with our Site, improve its functionality, and enhance your experience. This may include:

• Log Data: Our servers automatically record information that your browser sends whenever you visit our Site. This log data may include your Internet Protocol ("IP") address, browser type and version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Device Information: We may collect information about the device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Data: This includes information about how you use our Site, such as the features you access, the content you view, the links you click, and the search queries you make.
• Referral Data: Information about the website or application that referred you to our Site.

1.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

2. How We Use Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, as well as to communicate with you. Our uses include:

2.1. To Provide and Maintain Our Service

• Operating and managing the Site: Ensuring the proper functioning of our website and its features.
• Processing transactions: Fulfilling orders, processing payments, and delivering products or services you have purchased.
• Account management: Creating and maintaining your user accounts, and providing customer support.
• Personalization: Customizing your experience on our Site, such as remembering your preferences and displaying relevant content.

2.2. To Improve and Develop Our Service

• Analytics and research: Analyzing usage patterns, conducting research, and performing statistical analysis to understand how our Site is used and identify areas for improvement.
• Troubleshooting and error resolution: Diagnosing and fixing technical issues and improving the stability of our Site.
• Developing new features: Using insights from user behavior to develop new products, services, and functionalities.

2.3. To Communicate with You

• Responding to inquiries: Addressing your questions, comments, and requests.
• Sending administrative information: Such as updates to our terms, policies, or service-related announcements.
• Marketing and promotional communications: Sending you newsletters, marketing materials, and information about our products, services, and promotions that may be of interest to you, in accordance with your communication preferences.
• Customer support: Providing assistance and resolving issues related to your use of our services.

2.4. For Security and Legal Compliance

• Security: Protecting our Site and users from fraud, unauthorized access, and other security threats.
• Legal obligations: Complying with applicable laws, regulations, legal processes, and governmental requests.
• Enforcement of terms: Enforcing our Terms & Conditions and other agreements.
• Protecting rights: Protecting our rights, privacy, safety, or property, and that of our users or the public.

3. Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. We use cookies for several purposes:

3.1. Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas. Without these cookies, services like shopping carts or e-billing cannot be provided.
• Performance Cookies: These cookies collect information about how visitors use our Site, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
• Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

3.2. Your Choices Regarding Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Site or other websites you visit.

4. Data Security

We are committed to ensuring the security of your information. We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information (such as payment card details) during transmission.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate need to know that information to perform their job functions.
• Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect personal data that is necessary for the purposes for which it is processed.
• Employee Training: Our employees are trained on data protection best practices and are aware of their responsibilities regarding data security.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. User Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Contact

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country. We encourage you to contact us first so we can attempt to resolve any issues directly.